Privacy Policy
Effective Date: 1 November 2026
RSENSING LTD ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy covers the Knock Sensor application, the rsensing.uk website and our online shop.
RSENSING LTD ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy covers the Knock Sensor application, the rsensing.uk website and our online shop.
Who we are
RSENSING LTD is the controller of personal data processed through our website and online shop. Contact: rsensinguk@gmail.com.
The Knock Sensor application
Information We Collect
The Knock Sensor application does not collect, store, transmit, or share any personal information. The application does not require users to create an account or sign in.
Bluetooth Access
The application uses Bluetooth® Low Energy (BLE) solely to communicate with the Knock Sensor hardware device. Bluetooth access is required for the application to discover, connect to, and exchange data with the device. No Bluetooth data is transmitted to RSENSING LTD or any third party.
Analytics and Tracking
The application does not use analytics services, advertising networks, or tracking technologies. We do not collect usage statistics or personal data.
Third-Party Services
The application does not use third-party services that collect personal information.
Data Storage
All communication between the application and the Knock Sensor device takes place locally on your device. No data is uploaded to external servers.
Website and online shop
Personal data we collect
When you visit our website or buy from us, we collect:
• Order data: your name, delivery address, email address and telephone number (if provided), and what you ordered. We receive most of this from PayPal when you pay.
• Payment data: payments are made through PayPal. We never see or store your card or bank details.
• Enquiries: your name, email address and message when you contact us.
• Warranty and returns: your order details and your product's serial number when you make a warranty or returns request.
• Order data: your name, delivery address, email address and telephone number (if provided), and what you ordered. We receive most of this from PayPal when you pay.
• Payment data: payments are made through PayPal. We never see or store your card or bank details.
• Enquiries: your name, email address and message when you contact us.
• Warranty and returns: your order details and your product's serial number when you make a warranty or returns request.
How we use your personal data and our legal basis
We use your personal data only to take payment, send your order, deal with warranty and returns, answer your enquiries and keep the records the law requires. Under UK GDPR our legal bases are the contract with you, our legal obligations (such as accounting records) and, for answering your enquiries, our legitimate interests.
We do not send marketing or promotional emails. We use your email address only to confirm and deliver your order and to reply to your messages.
We do not send marketing or promotional emails. We use your email address only to confirm and deliver your order and to reply to your messages.
Who we share your data with
We share personal data with a very small number of parties:
• PayPal, to take your payment, under its own privacy statement.
• Our delivery carrier, usually Royal Mail, to deliver your parcel. If you ask for a different carrier, we share the same delivery details with that carrier instead.
• OVH, which hosts our website.
• HMRC or other authorities, only where the law requires it.
We do not sell your personal data, and we do not share it with anyone else.
• PayPal, to take your payment, under its own privacy statement.
• Our delivery carrier, usually Royal Mail, to deliver your parcel. If you ask for a different carrier, we share the same delivery details with that carrier instead.
• OVH, which hosts our website.
• HMRC or other authorities, only where the law requires it.
We do not sell your personal data, and we do not share it with anyone else.
How long we keep your data
• Order, payment and accounting records: 6 years, as the law requires for company records.
• Enquiries and support emails: only as long as needed to deal with your enquiry.
• Warranty and returns records: for the warranty period.
• Server logs: kept by OVH for a short period.
• Enquiries and support emails: only as long as needed to deal with your enquiry.
• Warranty and returns records: for the warranty period.
• Server logs: kept by OVH for a short period.
Cookies and similar technologies
Our website does not use analytics or advertising cookies. When you pay, PayPal may set its own cookies, which are covered by PayPal's own cookie and privacy statements.
Security
We use HTTPS on our website and take reasonable technical and organisational measures to protect personal data. Card payments are handled entirely by PayPal on its own secure systems.
Your rights
Under UK data protection law you have the right to:
• ask for a copy of your personal data;
• ask us to correct inaccurate data;
• ask us to delete your data in certain circumstances;
• ask us to restrict how we use your data;
• ask us to transfer your data to you or to another organisation;
• object to processing that is based on our legitimate interests;
• withdraw your consent at any time, where we rely on it.
To use any of these rights, contact us using the email address above. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ico.org.uk, helpline 0303 123 1113). We would appreciate the chance to resolve your concern first.
• ask for a copy of your personal data;
• ask us to correct inaccurate data;
• ask us to delete your data in certain circumstances;
• ask us to restrict how we use your data;
• ask us to transfer your data to you or to another organisation;
• object to processing that is based on our legitimate interests;
• withdraw your consent at any time, where we rely on it.
To use any of these rights, contact us using the email address above. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ico.org.uk, helpline 0303 123 1113). We would appreciate the chance to resolve your concern first.
Children's Privacy
The application, website and shop are not intended for children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.